Imagine that you’re moving, and you need a self storage unit because you have to vacate your current home sooner than expected. Your new home won’t be ready for another six weeks, and you have nowhere else to store your furniture and household items.
Searching Google for “self storage near me,” you find several local self storage facilities that are the right fit. After checking websites and eliminating any that aren’t visually appealing or user friendly, it’s time to move on to security, sizes, and pricing. Hoping to find clear information and answers to your most basic questions, you look for a page with helpful self storage FAQs.
Unfortunately, the FAQ page is not what you expected, and your questions remain unanswered. The search goes on until you find a site with a comprehensive FAQ page that gives you the answers you need.
StorSuite Self Storage and My Storage Plus locations have FAQ pages with all the basic questions. From hours and access to security and amenities, our FAQs have all the answers. Below are the most important FAQs to look for before you rent a self storage unit.
The Ultimate Self Storage FAQs To Ask Before You Rent
Office Hours and Access
What are the office hours at this location?
You’ll want to know exactly which days and hours the office is open in case you want to stop by and discuss issues or problems in person.
What are the gate access hours for self storage units?
It’s important to understand exactly when and how you can access your belongings. Access hours and policies should be clearly stated. A facility offering 24-hour access is an advantage if you work long hours or own a small business and need flexibility to retrieve your belongings.
Security and Safety
What security features does this facility provide?
Security features should be one of your top priorities. Look for 24/7 video camera surveillance, electronic keypad access, and an electric access gate. The property should be fully fenced with clean, well-lit aisles for your safety and peace of mind. Many facilities now offer remote access from any mobile device.
Is there a manager onsite at this facility?
Ask about an onsite manager during office hours to assist with questions, move-ins, and any concerns. A phone number and a customer care website should also be available for after-hours concerns.
Rental Terms and Pricing
What are your leasing terms?
Leasing terms should be clearly outlined. You should understand minimum rental periods, notice required for vacating units, and any fees or penalties. This shows that the facility values fairness and flexibility.
Is there a guide to pricing?
A price list should be on the facility website. The pricing structure and payment options should be clearly explained. Ask about discounts, specials, long-term leases, and any pre-paid plans.
What are my bill payment options?
As an added convenience, you should be able to make online payments using all major credit cards.
What happens if I fail to make a payment?
It’s critical to have a detailed explanation for late payments and associated fees. Additionally, you need to understand the risks of neglecting to pay your bill.
Customer Service and Support
Is climate-controlled storage available?
Climate-controlled units should be available to protect your items from humidity and temperature extremes. Electronics, antiques, furniture, and certain delicate items should be stored in climate control to protect them from damage and deterioration.
What are the customer service policies?
Quality customer service is not optional. You should be able to easily reach a team member without the headache of long wait times and unanswered voice mails. A 24-hour emergency contact number for urgent matters should be listed in the FAQs.
Tenant Protection Plans and Insurance
Do you offer storage insurance or an optional tenant protection plan?
Don’t make the mistake of thinking that your homeowner’s or renter’s insurance will automatically cover your stored possessions. The FAQs should provide information on both storage insurance and tenant protection plan options
Final Thoughts
A great FAQ page doesn’t merely answer questions. It should address your key concerns in a simple, straightforward manner while demonstrating reliability and trust. Before making a decision, review the FAQs with the manager or a staff member so that you have a clear understanding of facility policies. Answers to these important questions will help you make the best decision for your lifestyle, your budget, and your peace of mind.
